Active Job Vacancies

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OpenCAD Developer

Description
Under the direction of the Lead Developer, this individual works collaboratively to develop OpenCAD and any ancillary products.

• Design and implement features based on feature requests as voted by the community.
• Maintain and...
Description
Under the direction of the Lead Developer, this individual works collaboratively to develop OpenCAD and any ancillary products.

• Design and implement features based on feature requests as voted by the community.
• Maintain and improve the performance of the product.
• Responsible for responding to support tickets as assigned.
• Other duties as assigned by the Lead Developer or Project Management.

Qualifications
• Must be proficient in programming languages such as PHP, SQL, HTML, and Javascript.
• Must be able to field support questions when developer input is needed.
• Ability to work independently and multi-task effectively.
• Flexible and willing to accept a change in priorities as necessary.
• Strong attention to detail.

Equal Volunteer Opportunity Statement 
Winter Hill Solutions, L.L.C. is an Equal Opportunity Volunteer Organization.  By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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OpenCAD Project Support Manager

Description
Under the direction of the Project Supervisor, this individual is tasked with overseeing the operations of the support team.

• Responsible for ensuring the Service Desk’s Service Level Agreements (SLAs) are met.
• Responsible...
Description
Under the direction of the Project Supervisor, this individual is tasked with overseeing the operations of the support team.

• Responsible for ensuring the Service Desk’s Service Level Agreements (SLAs) are met.
• Responsible for quality control of product documentation materials.
• Triages and assigns tickets from the support queue when under heavy volume.
• Coordinates the Advanced Testing Program.

Qualifications
• Proven capability to lead a team.
• Keene sense to detail.
• Ability to work independently and multi-task effectively.
• Flexible and willing to accept a change in priorities as necessary.

Equal Volunteer Opportunity Statement 
Winter Hill Solutions, L.L.C. is an Equal Opportunity Volunteer Organization.  By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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OpenCAD Support Technician

Description
Under the direction of the Project Support Manager, this individual is responsible for working collaboratively to provide first class support to OpenCAD customers.

• Resolve technical issues with in the project’s Scope of...
Description
Under the direction of the Project Support Manager, this individual is responsible for working collaboratively to provide first class support to OpenCAD customers.

• Resolve technical issues with in the project’s Scope of Support. 
• Assists customers in solving various issues.
• Produce documentation for the installation, administration, usage, and maintenance of the product.
• Gain feedback from customers to improve the product.

Qualifications
• Previous experience with Service Desk software such as JIRA, ServiceNow, or Spiceworks.
• Ability to work independently and multi-task effectively.
• Flexible and willing to accept a change in priorities as necessary.
• Strong attention to detail.

Equal Volunteer Opportunity Statement 
Winter Hill Solutions, L.L.C. is an Equal Opportunity Volunteer Organization.  By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities0 are strongly encouraged.